Assistant Manager Mandarin

Join J&T Express, Indonesia's leading logistics provider, as we continue to expand our services across the nation. Our Yogyakarta branch is seeking a dedicated Assistant Manager with Mandarin language proficiency to bridge communication gaps and enhance our international operations. In this dynamic role, you'll be at the heart of our customer service team, ensuring seamless communication between our Mandarin-speaking clients and our Indonesian team. This is your chance to grow with a company that values innovation and excellence.

As the Assistant Manager Mandarin, you'll play a pivotal role in managing our customer service operations, coordinating with our international partners, and ensuring that our services meet the highest standards of quality. You'll work closely with our team to develop and implement strategies that enhance our customer satisfaction and loyalty. This role offers a unique opportunity to leverage your Mandarin skills in a fast-paced, growing environment.

J&T Express is not just a company; it's a family. We are committed to fostering a culture of respect, teamwork, and continuous learning. If you're ready to take on this exciting challenge and make a difference, we invite you to join us in Yogyakarta.

📋 Tanggung Jawab Pekerjaan

• Manage and supervise the customer service team, ensuring high standards of service delivery.
• Coordinate with international partners to facilitate smooth communication and transaction processes.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Train and mentor team members to ensure they meet the required service standards.
• Assist in the development and implementation of operational procedures to streamline service delivery.
• Ensure compliance with company policies and regulations.
• Represent J&T Express at industry events and conferences.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, International Relations, or a related field.
• Minimum of 3 years of experience in customer service, sales, or a related field.
• Proficient in Mandarin, both written and spoken.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Experience with CRM software such as Salesforce or HubSpot is a plus.
• Familiarity with logistics and international trade is an advantage.
• Valid SIM (Surat Izin Mengemudi) and clean driving record.

🛠️ Keahlian

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