Customer Engagement Specialist (Fixed-Term Contract) - Bali, Indonesia

Join Optum as a Customer Engagement Specialist in the vibrant heart of Bali! This fixed-term role offers a unique opportunity to deliver exceptional service while enjoying the island’s dynamic work-life balance. As a key member of our global customer support team, you'll be responsible for managing customer interactions, ensuring satisfaction, and driving engagement across multiple channels.

In this role, you'll leverage your expertise in customer service and relationship management to provide personalized support to our clients. You'll utilize tools like Salesforce Service Cloud, Zendesk, and Google Workspace to streamline operations and enhance customer experiences. With Optum's commitment to innovation and excellence, you'll have the chance to grow your career while contributing to a global leader in health services.

📋 Tanggung Jawab Pekerjaan

• Manage and monitor customer interactions across phone, email, and chat channels.
• Provide timely, accurate, and empathetic responses to customer inquiries and concerns.
• Utilize Salesforce Service Cloud and Zendesk to track and resolve customer issues efficiently.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Conduct regular customer satisfaction surveys and analyze feedback to identify areas for improvement.
• Adhere to service level agreements (SLAs) and quality standards to maintain high performance metrics.
• Stay updated with industry trends and best practices in customer service.
• Participate in training programs to continuously enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Psychology, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Proficient in English, both written and spoken.
• Certification in customer service or related field is a plus.
• Experience with Salesforce Service Cloud and Zendesk is a strong advantage.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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