Customer Service Representative (Call Center)

Join Sukses Jaya Mandiri as a dynamic Customer Service Representative and become the voice of our valued customers! In this engaging full-time role, you'll be at the forefront of customer interactions, delivering exceptional service through outbound calls. We're seeking motivated individuals with a passion for customer service to help us maintain and grow our customer relationships.

At Sukses Jaya Mandiri, we pride ourselves on providing top-notch customer service. As a Customer Service Representative in Jakarta Barat, you'll be part of a team that's dedicated to ensuring customer satisfaction. You'll use our in-house CRM system, Zoho, to manage customer interactions and ensure seamless communication. This role offers a fantastic opportunity to grow within a supportive and dynamic environment.

📋 Tanggung Jawab Pekerjaan

• Handle outbound calls to assist customers with inquiries, complaints, and requests.
• Provide prompt and accurate information to customers, addressing their needs and concerns.
• Document all customer interactions in our CRM system, Zoho, ensuring comprehensive records.
• Collaborate with other departments to resolve customer issues efficiently.
• Monitor and adhere to key performance indicators (KPIs) to ensure high service standards.
• Stay updated with company policies and procedures to deliver consistent service.
• Participate in team meetings and training sessions to continuously improve service quality.
• Contribute to a positive and supportive work environment.

🎓 Kualifikasi & Syarat

• Minimum 1-2 years of experience in customer service, preferably in a call center environment.
• Excellent verbal and written communication skills in both English and Bahasa Indonesia.
• Strong problem-solving skills and a customer-focused mindset.
• Proficiency in using CRM systems, specifically Zoho.
• Ability to work under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Familiarity with contact center software such as Freshdesk or Zendesk is a plus.
• Certification in customer service or contact center operations is a plus.

🛠️ Keahlian

Lowongan Terkait