Customer Support Associate (1-Year Contract) - Healthcare Experience in Bali

Join the National Skin Centre as a Customer Support Associate in beautiful Bali! This is a unique opportunity to gain valuable healthcare experience while providing exceptional service to patients in a dynamic clinic environment. As a key member of our team, you'll be the first point of contact for patients and visitors, ensuring their needs are met with professionalism and care. Our clinic is renowned for its state-of-the-art facilities and expert medical team, making it an ideal place to develop your skills in a supportive and innovative setting.

In this role, you'll handle a variety of tasks, from scheduling appointments and managing patient records to assisting with medical procedures and providing information about our services. You'll work closely with our healthcare professionals to ensure seamless patient care, all while contributing to a positive patient experience. This is a 1-year contract position, offering a fantastic chance to immerse yourself in the healthcare industry and make a meaningful impact on patients' lives.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to patients and visitors, ensuring their needs are met with professionalism and care.
• Schedule appointments and manage patient records using our in-house software.
• Assist healthcare professionals with medical procedures, ensuring smooth and efficient operations.
• Answer inquiries about our services, treatments, and medical procedures, providing accurate and helpful information.
• Handle patient billing and insurance claims, ensuring accurate and timely processing.
• Maintain a clean and organized clinic environment, contributing to a positive patient experience.
• Collaborate with the team to ensure seamless patient care and efficient clinic operations.
• Participate in continuous learning and development opportunities to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or healthcare support roles.
• Excellent communication and interpersonal skills, with the ability to build rapport with patients and team members.
• Strong organizational and time-management skills, with the ability to handle multiple tasks effectively.
• Basic knowledge of healthcare terminology and procedures is a plus.
• Ability to work well under pressure and in a fast-paced environment.
• Fluency in English and Bahasa Indonesia is required.
• Willingness to learn and adapt to new situations and challenges.
• Enthusiasm for working in a healthcare setting and a commitment to providing exceptional patient care.

🛠️ Keahlian

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